UCSF Benioff Children’s Hospital Deploys New Electronic Health Records System



Transition to new electronic health record system on time


More than 4,000 workstations and 1,000 printers deployed across 9 offices


Comprehensive solutions documentation ensured continuity for IT services

UCSF Benioff logo

UCSF Benioff Children’s Hospital delivers exceptional medical care to children from all regions of California. An ACS verified Level 1 Pediatric Trauma Center, UCSF Benioff is one of the few hospitals with the specialized staff and facilities able to treat rare illnesses and health problems in children.

Oakland, CA


Deploying an Enterprise-Wide EHR System

In 2013, UCSF Benioff Children’s Hospital was moving to a new electronic health record system (EHR) for their entire organization. More than 4,000 workstations and 1,000 printers needed to be imaged and deployed across nine different Bay Area office locations to prepare for this EHR upgrade. Lacking internal resources to execute such a massive project, Portable CIO staff were brought on board to create and implement the computer imaging systems, and to assist with the deployment of printers and imaged computers.

A Staged Transfer

PCIO designed and assembled customized systems and processes that enabled fast procurement, setup and imaging of new computer hardware. New computers were staged and imaged in one location before being transferred to one of the other offices for final installation. Great project management and flexibility were required throughout the project to minimize disruption to a functioning hospital.



Wanted: Specialized Support

To assist in the deployment, Portable CIO hired and managed 65 temporary installation technicians to provide support at various levels throughout the project. The technicians imaged and installed workstations and printers throughout the hospital properties, and also troubleshot issues with printers, scanners, and storage of local files.


A Successful Implementation and Continuity

With Portable CIO’s support, the hospital was able to successfully transition to a new EHR system on time. Portable CIO provided documentation for all the solutions they designed, ensuring that the hospital’s IT staff could continue to utilize the same procedures for imaging and deployment of new computer hardware. UCSF Benioff was so impressed with many of Portable CIO’s temporary staff that they were offered permanent positions with the hospital’s IT department.

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