End-User Workstation Management
Your systems must remain secure, and your team must remain productive. This is the foundation upon which we build our partnership. Check out our list of End-User Workstation Management services to learn if we’re the right business for you.
Primary Tier 1 Services
Solutions Tailored to Your Unique Needs
At PCIO, we understand the importance of having the right resources at your fingertips. Trust us to handle your end-user workstations so you can get back to running your business.
Device Management
Ensure seamless integration and support for all your devices, from PCs and Macs to servers, tablets, and mobile devices.
Helpdesk & Technical Support
Receive prompt and personalized assistance with our unlimited US-based business hour helpdesk and concierge-style technical support, ensuring minimal disruptions to your operations.
- Unlimited US-based business hour helpdesk
- Concierge-style technical support
- Remote troubleshooting (performance, cache clearing, etc.)
- Peripheral troubleshooting
Employee Onboarding & Offboarding
Streamline your workforce management with efficient employee onboarding and offboarding processes, tailored to your organization’s needs.
System Standards and Management
Stay ahead of the curve with expert guidance on system standards and purchasing decisions, coupled with comprehensive management of workstations and cloud solutions.
- System standards and purchasing guidance
- Workstation OS updates & Workstation driver updates
- Google Suite Management
OneDrive configuration - SharePoint Administration
- End User workstation customization (mouse, display, look & feel)
- Web browser customization (bookmarks, defaults, privacy settings)
Security & Threat Management
Protect your data and systems with managed endpoint security, robust patching procedures, and proactive virus/threat remediation, bolstered by spam filtering and advanced threat detection measures.
- Managed endpoint security, patching
- Cloud data storage solutions
- Virus/threat remediation
- Spam filtering, whitelisting & blocking
- Password resets (Workstation, Duo, AD, VPN, O365, G-Suite)
User Account Management
Effortlessly manage user accounts and email configurations across various platforms, ensuring smooth access and security compliance.
- Setup/Add email accounts in Outlook, O365, and G-Suite
- Add user accounts in Microsoft Server and Azure AD
- Account lock/unlock
- Granting access rights
Application & Software Support
Resolve software issues quickly with troubleshooting assistance for Microsoft Office applications and custom applications, enhancing productivity and user satisfaction.
- Microsoft Office application troubleshooting
- Custom application support
Network Management & Connectivity
Maintain a stable and secure network environment with real-time monitoring, seamless printing and scanning solutions, and efficient VOIP telephone management services.
- Real-time network monitoring and network support
- Printing/Scanning issues
- Local printer setup, print profile assignment
- Map local network drives
- File sharing – setup and permissions
- VOIP Telephone management
Performance Optimization
Maximize efficiency and productivity with performance optimization services, addressing system bottlenecks and fine-tuning configurations for optimal performance.
Other Services
Security Workstation Management
Advanced Management
